Cancellation and Refund Policy

Madda Walabu Seattle · Last updated September 2026

1. Cancellation

You may cancel future renewals at any time before your next billing date by contacting info@maddawalabu.org or 206-208-3010.

Cancellation stops future recurring charges through the payment processor. Your membership remains active until the end of the paid billing period.

2. Effective Date of Cancellation

Membership status changes to Canceled at the end of your paid billing period. You retain access to member benefits through the final paid access date.

3. Refunds

Membership fees are generally non-refundable once charged. If you believe a charge was made in error, contact us within 30 days of the charge for review.

Approved refunds, if any, will be processed to the original payment method.

4. Payment Issues

If a recurring payment fails, your membership status changes to Payment Issue. We will send a secure payment-update link. Do not send card or bank information by email or text.

Membership is restored to Active automatically when a successful payment is processed through the payment processor's secure retry system.

5. Record Retention

Canceling your membership does not delete your contact or payment history, which we retain as needed for accounting and legal compliance.